Articles on: General

Account Banned Due To Brute-force

At OctoSniff, the security of our users' accounts is our top priority. To protect our community, we have implemented systems to detect and prevent unauthorized access.

If your account has been banned, this article will explain why this happened and how you can resolve the issue. Additionally, please be aware that you may have a virus on your machine actively stealing your passwords and potentially other data. We recommend you immediately reset your machine to ensure its security.


Why Was My Account Banned?

Your account was banned because your credentials were found in an online breach. This breach involved passwords stolen by a malware called RedLine Stealer, which is often installed through malicious downloads. Our system detected that your exact username and password combination was compromised.


To protect your account and our platform, we created a system to check if these compromised credentials allow a successful login.

If they do, the account is temporarily banned until you contact our support team.

For more information regarding RedLine Stealer, and how to remove it >CLICK HERE<


How to Resolve the Ban


To regain access to your account, please follow these steps:


  1. Contact Support:
  • Make a JustGaming account if you don't have one already.
  • Log into your JustGaming account.


  1. Verify Your Identity:
  • Please submit a ticket via Justgaming with the info requested below. Provide as much info as you possibly can.
  • Payment Method.
  • License Key.
  • OctoSniff Email/Username.
  • Zip/Postal code linked to your JustGaming account.
  • Discord Username linked to your JustGaming account.
  • Last 4 digits of the phone number linked to your JustGaming Account.

To Submit a ticket >CLICK HERE<.



  1. Account Reinstatement:
  • Once your identity is verified, the ban on your account will be lifted, and you will be able to log in again.


Conclusion


We apologize for any inconvenience caused by this security measure. Our goal is to ensure the safety and security of all our users. If you have any questions or need further assistance, please do not hesitate to contact our support team.


Thank you for your understanding and cooperation.

Updated on: 01/08/2025

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