Account Banned Due To Brute-force
At OctoSniff, the security of our users' accounts is our top priority. To protect our community, we have implemented systems to detect and prevent unauthorized access. If your account has been banned, this article will explain why this happened and how you can resolve the issue. Additionally, please be aware that you may have a virus on your machine actively stealing your passwords and potentially other data. We recommend you immediately reset your machine to ensure its security.
Your account was banned because your credentials were found in an online breach. This breach involved passwords stolen by a malware called RedLine Stealer, which is often installed through malicious downloads. Our system detected that your exact username and password combination was compromised.
To protect your account and our platform, we created a system to check if these compromised credentials allow a successful login. If they do, the account is temporarily banned until you contact our support team.
To regain access to your account, please follow these steps:
Contact Support:
- Reach out to our support team by creating a Live Chat conversation at the bottom right side of the screen.
- Provide your JustGaming account information in the ticket. This will help us cross-reference and confirm that you are the legitimate account owner.
Verify Your Identity:
- Our support team will guide you through the process of verifying your identity. This may involve answering security questions or providing additional information to confirm your account ownership.
Account Reinstatement:
- Once your identity is verified, the ban on your account will be lifted, and you will be able to log in again.
We apologize for any inconvenience caused by this security measure. Our goal is to ensure the safety and security of all our users. If you have any questions or need further assistance, please do not hesitate to contact our support team.
Thank you for your understanding and cooperation.
Why Was My Account Banned?
Your account was banned because your credentials were found in an online breach. This breach involved passwords stolen by a malware called RedLine Stealer, which is often installed through malicious downloads. Our system detected that your exact username and password combination was compromised.
To protect your account and our platform, we created a system to check if these compromised credentials allow a successful login. If they do, the account is temporarily banned until you contact our support team.
How to Resolve the Ban
To regain access to your account, please follow these steps:
Contact Support:
- Reach out to our support team by creating a Live Chat conversation at the bottom right side of the screen.
- Provide your JustGaming account information in the ticket. This will help us cross-reference and confirm that you are the legitimate account owner.
Verify Your Identity:
- Our support team will guide you through the process of verifying your identity. This may involve answering security questions or providing additional information to confirm your account ownership.
Account Reinstatement:
- Once your identity is verified, the ban on your account will be lifted, and you will be able to log in again.
Conclusion
We apologize for any inconvenience caused by this security measure. Our goal is to ensure the safety and security of all our users. If you have any questions or need further assistance, please do not hesitate to contact our support team.
Thank you for your understanding and cooperation.
Updated on: 21/07/2024
Thank you!