Articles on: Troubleshooting

Troubleshooting Login Issues with OctoSniff

Below you will find a couple of common and rare error messages when logging in and the fixes.

Common Login error messages.
Error: An error occurred while logging in: Could not load file or assembly 'System.Net.Http, Version= etc
FIX: Make sure your pc is fully up to date by clicking "settings" and then choose "update & security" check for updates and install any. Then simply Download & install the .net file below.

>CLICK HERE<. to download the .NET runtime package V6 for OctoSniff Beta V4.
>CLICK HERE<. to download the .NET runtime package V4 for OctoSniff V3.

Error: An error occurred while logging in: Request returned an unsuccessful status code: Forbidden.
FIX: Make sure to allow the tool through your pc and/or AV firewalls. If its still happening it may be your VPN blocking the connection if you are using a VPN simply try a different server

Rare login error messages, These errors are windows errors related to HWID not our software.
An error occurred while logging in: Generic failure
An error occurred while logging in: Invalid Class.
An error occurred while logging in: Not found.
An error occurred while logging in: The service cannot be started, either because it is disabled it because it has no enabled devices associated with it.
an error occurred while logging in: invalid namespace

FIX: For all Rare errors.
1.Press the "WINDOWS KEY + R".
2.Type "services.msc" and hit enter.

locate "Windows Management Instrumentation" right click on it and click stop .

(if its not running then set it to automatic so it runs then stop it.)
Press the "WINDOWS KEY + R".
Type "%SystemRoot%\System32\Wbem\Repository" and hit enter.

Delete everything in the following folder .

Restart your PC.

Very Rare error message - This one does not apply to all, however 1/10 people have this issue
An error has occurred while logging in : An error has occurred while sending the request

FIX: For the very rare error.
Click on the Window's search section in the bottom left of your PC.
Copy and paste this - C:\Windows\System32\drivers\etc\hosts
Press enter and it will ask you how you want to open the file. Press Notepad and it will open up.
Make sure the only thing in the notepad is the text below :
# Copyright (c) 1993-2009 Microsoft Corp.
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
# For example:
#          # source server
#              # x client host

# localhost name resolution is handled within DNS itself.
#       localhost
#	::1             localhost

Press Ctrl + S and once it is saved, restart your PC and try to open the software again.
If the info above is all correct then it is your ISP blocking the outbound connection, Please enable a VPN and then login, if you do not have a VPN simply download a free one like Protonvpn, Connect to it and then sign in. If none of this works as a last resort factory restore your pc and remove all apps and settings, once the pc does say download/install OctoSniff and it should 100% work

Updated on: 11/09/2023

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